First Federal Lakewood Supports Customer and Community Health by Temporarily Limiting Branch Lobby Access


First Federal Lakewood Supports Customer and Community Health by Temporarily Limiting Branch Lobby Access
Branch lobby access is temporarily suspended beginning Friday, March 20
Lakewood, OH – March 19, 2020 – First Federal Lakewood announced today plans to temporarily limit lobby access at most of its branch locations effective Friday, March 20, 2020. Drive thru’s will be open normal business hours. Branch visits may be available by appointment only and by contacting the branch. In addition, we are temporarily closing our in-branch grocery location 1929 East 61st Street and our Gordon Square branch lobby will be open with limited access.
Customers are highly encouraged to use online and mobile banking services. These services are available 24/7and allow customers to view transactions, check balances, make payments and deposit checks.  Customers can also use our 32,000 strong MoneyPass ATM network for many banking services and our telephone banking options (216-529-5600). Customers who require a more complex banking service can call their local branch to set an appointment.
“While we can’t predict the long-range impacts of COVID-19, we can say with certainty that we will continue to be a stable and trusted bank, and a vital part of the community. The safety and security of our customers, our employees and their families, and our community remain our top priority and what drives our decisions, now more than ever,” said Timothy E. Phillips, president and CEO, First Federal Lakewood.
Phillips continued, “For 85 years we’ve helped our customers – in good times and through challenging ones too. And today is no different. We’re working with and closely monitoring information from federal, state and local agencies regarding new relief laws and solutions that will be coming into play in the near term. We’re dedicated to finding the right solution for each one of our customers’ unique circumstance.”
To ensure employees are not adversely impacted by changes to services, First Federal Lakewood employees will continue to receive pay aligned with our business as usual operations.
In addition, First Federal Lakewood has implemented a number of steps to help protect the health and well-being of its employees and customers. This includes complying with social distancing recommendations and the rollout of a work from home strategy for many employees.
Customers with questions regarding their accounts or experiencing financial difficulty should contact our Customer Relationship Center at (216) 529-2700 for assistance.

First Federal Lakewood

First Federal Lakewood is the largest independent depositor-owned bank headquartered in Ohio with assets of $1.9 billion. With 20 full-service branch locations and 11 mortgage lending offices throughout Ohio, First Federal Lakewood provides deposit, lending, residential mortgage lending, cash management and investment services to individuals and businesses. Since 1935, First Federal Lakewood has been a stable community owned bank committed to deploying funds that foster local economic growth.