Contact Us

We’re here to help! To ensure we can respond as quickly and efficiently as possible, please fill in all the requested information below. Please do not provide any account information through this form. If your inquiry is about account-specific information, please contact our customer service team at (216) 529-2700 or (800) 966-7300, or find a location near you.​

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Preferred Method of Contact

Customer Relationship Center

  • 8am-5pm Monday-Thursday
  • 8am-6pm Friday
  • 9am-1pm Saturday
  • Closed Sunday

(216) 529-2700 or (800) 966-7300

Or mail us: 
14806 Detroit Ave. 
Lakewood, OH  44107

To report identity theft:
Contact Customer Service (see above) or stop by 
any of our convenient branch locations.


Online Appointment Scheduling 

Find your nearest branch and schedule an appointment for all of your banking needs.



24 hours a day – 7 days a week
(216) 529-5600 or (800) 966-8400


Master Money Debit Card

Call to report your card lost or stolen or to dispute a transaction at (866) 960-2546.